Help & Support
How can we help?
General
General Questions
All HighRoad Software apps are available exclusively on the Apple App Store. Search for the app name or visit the individual app page on this website for a direct link. Our apps are not available on other platforms at this time.
Roundtable AI and HedgePilot are available for macOS (13 Ventura or later, Apple Silicon). Nomii and PulseWave are iOS only (17+). FamilyLegacy is available for macOS and iOS. DressGenius is currently iOS only.
All purchases are processed by Apple via the App Store. To request a refund, please contact Apple directly at reportaproblem.apple.com. We are unable to process refunds directly. Apple's standard refund policy applies.
Yes. All core functionality works fully offline. Your data is stored locally on your device. iCloud sync (optional) requires an internet connection to synchronise changes across devices, but you can always use the app without connectivity.
Your app data stays on your device — we do not collect it, access it, or store it on our servers. We don't use analytics SDKs, advertising trackers, or build user profiles. Please read our Privacy Policy for full details.
Roundtable AI
Roundtable AI
Yes — Roundtable AI ships without bundled models to keep the app lightweight. For local inference, download your preferred GGUF models separately (from Hugging Face or similar). Recommended starting point: any 3B or 7B model in Q4_K_M format. For cloud models, just enter your OpenRouter API key and you're ready immediately.
We recommend at least 16 GB of unified memory (M1, M2, M3 or M4 chip). With 16 GB you can comfortably run two 3B models simultaneously. With 32 GB, you can seat 3–4 agents on 7B models. With 8 GB it's tight — we'd suggest using OpenRouter for cloud models instead.
When using local GGUF models, nothing leaves your Mac — ever. When using OpenRouter, your messages are sent to the cloud model provider only. No conversation content is ever sent to HighRoad Software. Sessions are stored locally in a SQLite database on your Mac. See the app page for full details.
Yes. Every built-in persona can be duplicated and customised. You can change the name, avatar, role description, debate style, temperature, expertise tags, and write a full custom system prompt. Custom personas are saved and reusable across sessions.
You can export any session as Markdown, JSON, or HTML from the session view. This is useful for documentation, sharing with colleagues, or archiving important discussions.
HedgePilot
HedgePilot
No. HedgePilot is an AI-powered research tool — not a financial advisor, broker, or registered investment service. All analyses and suggestions are for informational and educational purposes only. Always consult a qualified financial professional before making investment decisions.
HedgePilot fetches live market data, financial statements, and whale transaction data from public APIs. All AI analysis runs locally on your Mac — no data is sent to HighRoad Software servers.
HedgePilot requires macOS 13 Ventura or later on Apple Silicon (M1/M2/M3/M4). We recommend at least 16 GB of unified memory for smooth multi-analyst research sessions.
Free gives you access to basic research with a limited number of analysts. Pro ($29/mo) unlocks all 17 AI analysts, advanced backtesting, and scenario simulation. Quant ($79/mo) adds whale intelligence, real-time alerts, and priority data feeds. See the HedgePilot page for full details.
Nomii
Nomii
Nomii is a virtual pet companion for iPhone and Apple Watch. Your pet's mood and wellbeing mirror your real health habits — steps, sleep, and mindfulness — via Apple HealthKit. The more you take care of yourself, the happier Nomii becomes.
No. All health data is read from HealthKit and processed entirely on your device. Nothing is sent to HighRoad Software servers. There are no accounts, no tracking, and no ads. Pet data is stored locally via SwiftData.
If your pet's stats stay critically low for about 24 hours, they'll "run away." But Nomii never dies permanently — you can bring them back with a Revival Crystal or by resuming healthy habits. The stakes feel real without being punishing.
No. Apple Watch is optional. Nomii works fully on iPhone alone — HealthKit data comes from your phone regardless. The watch adds quick-access actions, a mini pet scene, and complications for mood and streak count.
Yes. All AI responses include safety guardrails. Nomii is rated 12+ on the App Store. No personal health records are shared with the AI — only aggregated stat percentages and your pet's name.
FamilyLegacy
FamilyLegacy
Yes. FamilyLegacy supports GEDCOM 5.5 and 5.5.1 — the universal genealogy file format. You can export a GEDCOM file from services like Ancestry, MyHeritage, MacFamilyTree, or Gramps and import it directly into FamilyLegacy.
The free tier supports up to 50 family members. Upgrading to Premium (one-time purchase) removes this limit entirely — you can add as many members as you need.
Yes. You can export your tree as a GEDCOM file (Premium) or generate a printable PDF report and share it with family members. Direct collaborative editing (multiple users working on the same tree simultaneously) is on our roadmap.
Yes. Enable iCloud sync in the app settings and your family tree will be kept in sync across all your Apple devices signed in with the same Apple ID. iCloud sync is available to all users — free and Premium.
PulseWave
PulseWave
No. PulseWave is a wellness and lifestyle app. It is not a medical device and has not been evaluated or approved by any health authority. It is not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional for medical advice.
Subscriptions are managed through your Apple ID. To cancel: open Settings → tap your name → Subscriptions → find PulseWave → Cancel Subscription. Cancel at least 24 hours before your next renewal date to avoid being charged. You retain Premium access until the end of the paid period.
Yes — Premium subscribers can export all their data as a CSV file from the app settings. Free users can export the last 30 days of data.
Your data is never deleted when you downgrade. If you cancel Premium, you retain access to the last 30 days of data and basic features. Your full history is preserved on your device and will be accessible again if you re-subscribe.
DressGenius
DressGenius
DressGenius is currently in beta. We are actively testing and refining the app. You can request beta access by contacting us at info@cobimanagement.eu. The full public release date will be announced on this website.
DressGenius analyses your catalogued wardrobe items against the current weather forecast and any calendar events you've tagged. The AI engine runs on-device and suggests outfit combinations that are weather-appropriate and occasion-relevant. Your style preferences improve suggestions over time as you rate outfits.
No. All photos you take of your clothing items are stored locally on your device (and optionally in your iCloud). Photos are not sent to our servers or to any third party. Background removal processing is performed entirely on-device using Apple's Vision framework.
PaperMind
PaperMind
PaperMind is a private AI workspace for your documents. Import PDFs, Word files, spreadsheets, and 91+ other formats, then search and chat with them using hybrid retrieval and AI — all running locally on your Mac.
No. All document processing, indexing, and search happen entirely on your Mac. The only time data leaves your machine is if you explicitly choose a cloud LLM provider (like OpenAI or Anthropic) for the chat feature. Local models via Ollama keep everything fully offline.
PaperMind supports 91+ formats: PDF, DOCX, XLSX, PPTX, Markdown, HTML, EPUB, CSV, YAML, TOML, JSON, RTF, source code files, images (via OCR), and many more. Scanned documents are handled automatically by one of four OCR engines, including Apple's native Vision framework.
No. PaperMind is a one-time purchase — $49 for Personal, $99 for Professional. There is also a 14-day free trial with full access. No credit card required to start.
Yes. PaperMind is fully offline-capable. Document parsing, OCR, embedding, indexing, and search all run locally. Pair it with Ollama for local LLM inference and you have a completely air-gapped document AI system.
Still need help?
Couldn't find the answer you were looking for? We're here to help — send us an email and we'll get back to you within 5 business days.